Welcome to the Le Toy Van Cheap Store FAQ page! We’re here to make your shopping experience as joyful and seamless as possible. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly support team!

Product Questions

What types of toys do you offer?
We specialize in a wide range of toys designed for fun and creativity! Our menu includes everything from Balls, Basketball, Boules & Petanque, and Carrom Boards to Classic Board Games, Climbing Frame Accessories, and Outdoor Toys like Giant Chess, Giant Jenga, and Mud Kitchens. All our products are crafted with safety and affordability in mind, perfect for families who love indoor and outdoor play.
Are your toys safe for children?
Absolutely! Your child’s safety is our top priority. We use non-toxic Protek Paint finishes on wooden toys and ensure all items are packaged securely to prevent damage. Whether it’s a doll house or a cricket set, every product is handled with care to bring joy without compromise.
Do you have toys for garden games?
Yes, we do! Our Garden Games and Lawn Games sections feature items like Giant Connect 4, Giant Chess, and Croquet sets, ideal for family fun in the backyard. They’re built to withstand outdoor adventures and encourage active play.

Delivery & Shipping

Where do you ship to?
We ship globally to bring play to families everywhere! However, due to logistics, we currently exclude some parts of Asia and remote areas. If you’re unsure about your location, contact us at [email protected] for assistance.
What are your shipping options and costs?
We offer two flexible shipping methods:
  • Standard Shipping: Via DHL or FedEx, with a flat fee of $12.95. Your order arrives within 10-15 days after shipping—perfect for last-minute gifts!
  • Free Shipping: For orders over $50, we use EMS. This eco-friendly option delivers in 15-25 days after shipping, great for budget-savvy families.
All orders are processed within 1-2 business days after payment confirmation.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number. This lets you follow your package’s journey from our New York warehouse to your doorstep, so you know exactly when the fun will arrive!

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for a smooth and secure checkout process. Your payment information is handled with the utmost care to ensure a hassle-free experience.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders easily and access exclusive updates. It’s quick and free—just like the joy our toys bring!

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date you receive your order. If anything isn’t perfect, contact us at [email protected], and we’ll help you with returns or exchanges. We want every toy to bring smiles, so we’re here to make it right!
Are there any items that cannot be returned?
For safety reasons, we cannot accept returns on opened or used items unless they are defective. Please refer to our full return policy on our website for details.

General Inquiries

How can I contact customer service?
We’d love to hear from you! Email us at [email protected] for any questions about delivery, products, or your order. Our team is dedicated to bringing joy to your doorstep and will respond promptly.
What is your company’s address?
We’re based at 1280 Small Street, New York, US 10029. Feel free to reach out if you have any location-specific queries!

Thank you for choosing Le Toy Van Cheap Store—where we deliver not just toys, but memories in the making! For more details, visit our website or email us at [email protected].

© 2023 Le Toy Van Cheap Store. All rights reserved.

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